Front Line Professionals - Award Winning Customer Service StrategiesTraining Course...
THREE REASONS WHY CUSTOMER SERVICE IS IMPORTANT
CUSTOMERS HAVE COME TO EXPECT QUALITY SERVICE
Today’s customers are better educated; more experienced and expect more than they did twenty years ago. Restaurant customers anticipate quality customer service as a matter of course. If they don’t receive it, they don’t come back.
COMPETITION DEMANDS QUALITY CUSTOMER SERVICE
There are more restaurant choices today than ever before. To survive, most restaurants strive to provide quality food in a clean environment. The primary factor that separates the most successful restaurants from others is SERVICE. Quality customer service provides the competitive edge.
QUALITY SERVICE IS THE KEY TO BUSINESS SUCCESS
This all boils down to the fact that your business has to EXCEL in service in order to build a strong and loyal customer base. In the final analysis, it is your customer that pays your wages. Without customers there would be no business and no job. Quality customer service is, indeed the key to business success.
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The International
School Of Service & Hospitality
Startling Service Statistics
Businesses that provide superior customer service and achieve customer loyalty can charge more, realize greater profits, increase their market share and have customers willingly pay more for their products simply because of the good service.
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Customers today are better educated than ever before. They want value for their money, good service and are willing to pay for it. Customer Service is the responsibility of every employee in any and every organization.
Our Award Winning Customers Service Strategies Training Session for front line professionals will teach you how to separate your organization from the pack and charge ahead of your competition by developing customer loyalty.
Who should take this seminar? Managers and supervisors of customer service, front line service representatives, receptionists, retail, hospitality, medical, salon and spa staff and service related industries.
Participants of the Customer Service Strategies Course Will Learn:
Value of Customer Service
Establishing Customer Service Goals
Building Customer Relationships
Understanding and Anticipating Customer Needs
Giving Value Added Service – The WOW factor
Using Team Work in Customer Service
First Impressions
Establishing Professional Presence
Projecting Energy, Confidence and a Positive Attitude
Personal Packaging
Effective Verbal and Non Verbal Communication
Ten Commandments of Superior Customer Service
Dealing with Difficult Customers
Telephone Courtesy and Customer Service
Techno Etiquette
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Dining Room Professional Hospitality Training
Program for Basic Service Skills - 2 Day Program
Equipment Polishing and Handling - Glassware, chinaware, flatware, tray handling, linen. Maximizing service and sanitation while minimizing contact.
Set Up - Table, chairs, Linen, Utensils, A la Carte setting (traditional, modern, modern casual), prix fix setting, banquet setting, step by step table set up.
Classic and Contemporary Styles of Service - American, English, Russian, French and A La Cloche Service.
Beverage Service - Beer, water, coffee, tea and wine service.
General Practices and Table Maintenance - Hygiene, seating, napkin handling, bread service, butter service, clearing, crumbing, soup service, doilies, sauces and condiments, finger bowls.
Precedence of Service - Protocols and common sense rules.
Click the link below to review a sample outline of a 2 day "Basic Service Skills" Session Program.
OPTIONAL 3rd Day Training Program
Click the link below to review a sample outline of our "Optional" 3rd day of service essentials training.
An optional 3rd day session can be incorporated into any of our programs and will teach the basics of
1. Cocktail Knowledge
2. Wine Essentials
3. Cooking Essentials
Guest Service Skills & General Practices Training Program
Guest Service Skills Level 1 - General Service Practices
Guest Service Skills Level 2 - General Practice & Table Maintenance
Click the link below to review a sample outline of our "Guest Service & General Practice Sessions".
Contact us to discuss all of your training needs and to tailor your specific training session to meet your industry requirements
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